​What Information Do We Collect?

We may collect the following types of information:

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• Personal Information: Name, email address, phone number, and home/business address when you request a service or sign up for promotions.

• Payment Information: If you book a service, your payment details are processed securely through our third-party payment providers.

• Browsing Information: IP address, device type, browser type, and cookies when you visit our website.

• Customer Service Interactions: Information you provide when contacting our support team.

 

How Do We Collect Information?

We collect information through the following methods:

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• When you complete a form on our website or social media campaigns.

• When you request a quote or schedule a service.

• Through cookies and tracking technologies when you browse our website.

• When you subscribe to our email newsletters.

 

Why Do We Collect Your Information?

We collect your information to:

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• Provide and manage our cleaning services.

• Send you service confirmations, reminders, and updates.

• Offer promotions, discounts, and special offers.

• Improve our website and customer experience.

• Ensure compliance with legal requirements.

 

How Do We Store, Use, Share, and Disclose Information?

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• Your personal data is securely stored in our Customer Relationship Management (CRM) system.

• We do not sell, rent, or trade your information with third parties.

• We may share data with trusted partners (e.g., payment processors) to complete transactions securely.

• In rare cases, we may disclose information if required by law or to protect our rights.

 

How Do We Communicate with Visitors?

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• Email: We may send you promotional emails, booking confirmations, and important updates.

• SMS: If you opt in, we may send text reminders and special offers. You can opt out anytime by replying “STOP.”

• Phone: We may call you for service-related inquiries or confirmations.

 

How Do We Use Cookies and Other Tracking Tools?

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• Our website uses cookies to enhance your browsing experience.

• Cookies help us analyze website traffic and personalize content.

• You can disable cookies in your browser settings, but some website features may not function properly.

 

How Can Visitors Withdraw Consent?

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If you wish to opt out of emails, SMS, or other communications, you can:

• Click the "Unsubscribe" link in any email.

• Reply "STOP" to any SMS message.

• Contact us directly to remove your data.

 

Privacy Policy Updates

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We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

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For any questions, you can contact us at:

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• Email: info@lotuscleaningservices.com

• Phone: (510) 452-0755

• Mailing Address: 1535 MacArthur Blvd, Oakland, CA 94602